Faq

Orders & Payment

How can I place an order?

Simply browse our collections of Skirts, T-Shirts & Tops, and Shorts, select your desired items and sizes, then proceed to checkout. You will be guided through the payment process without needing to create an account.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email us at [email protected] within 1 hour of placing your order. After that, we cannot guarantee changes.

Shipping & Delivery

What are your shipping options and costs?

We offer standard shipping (5-8 business days) and express shipping (2-3 business days). Shipping costs are calculated at checkout based on your location and order weight. Orders over $75 qualify for free standard shipping.

Do you ship internationally?

Yes, we ship to most countries worldwide. International delivery times vary from 7-14 business days. Please note that customs duties and taxes may apply and are the responsibility of the buyer.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your delivery status.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with all tags attached. To initiate a return, please email [email protected] with your order number and reason for return. Return shipping costs are the customer's responsibility unless the item is defective.

How long do refunds take?

Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank to post the funds.

Can I exchange an item for a different size or color?

Yes, exchanges are available for size or color changes. Contact us at [email protected] within 30 days of delivery. We will provide a prepaid return label for exchanges.

Product & Sizing

How do I find the right size?

Each product page includes a detailed size chart with measurements for waist, hips, length, and chest. We recommend measuring a similar item you own and comparing it to our chart. If you need further assistance, email us at [email protected].

Are your products true to size?

Our Skirts and Shorts generally run true to size, while T-Shirts & Tops have a relaxed fit. Please refer to the size chart on each product page for the most accurate guidance.

What fabrics are used?

We use high-quality materials including cotton, linen, denim, and blends. Fabric composition is listed on each product page for your reference.

Customer Support

How can I contact you?

For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours during business days.

Do you have a physical store?

CrimsonCuff is an online-only retailer. We do not have physical store locations, but we are committed to providing excellent customer service through email support.