Refund policy
At CrimsonCuff, we strive to ensure your satisfaction with every purchase of Skirts, T-Shirts & Tops, and Shorts. If you are not completely satisfied, please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. All returned items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without prior authorization
How to Initiate a Refund
To start the refund process, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions for shipping the item back to us. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.
Contact Us
For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to assist you.